Privacy Policy

Who we are

Thank you for choosing to be part of our gym community at Neo Space (Aberdeen) Limited, doing business as neogym (“neogym”, “we”, “us”, or “our”). neogym is a trading name of Neo Space (Aberdeen) Limited, a company incorporated in England and Wales with registered number 12489095 (‘neogym’). Our registered office is at 1st Floor, Blackfriars House, Parsonage, Manchester M3 2JA.

Introduction

We comply with the relevant national data protection regulations including UK GDPR and the Data Protection Act 2018. We are committed to keeping personal information accurate, up-to-date, safe, secure and will not keep personal information longer than necessary. This privacy notice explains how we use personal information, who we share it with and the ways in which we protect and account for the protections to privacy. This notice applies to all personal data collected on our behalf. This pertains to information collected in analogue (forms, documents, in writing) and through technological means such as information systems and email.

From time to time, we may make you aware when we require additional personal information for processing through a separate specific privacy notice.

The type of personal information we collect

We collect personal information for the purposes of communicating with individuals who have expressed an interest in neogym, or who are members of neogym.

We currently collect and process the following information:

  • Personal identifiers such as name, home address, work address, nationality, telephone number, email address for contact purposes.

  • Identity documents such as passports and driving license for verifying ID

  • CCTV images for security and safety of neogym and its members/guests.

  • Transaction data (including credit card data and direct debit data).

How we obtain the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • As part of membership application so that we can identify you to maintain a register of members. This includes purposes such as application, renewals and subscriptions.

  • As part of membership services to enable you to partake in neogym activities. The data also helps us to investigate any concerns or complaints you may have.

  • As part of communication services so that we can tell you about events and activities that might be of interest to you.

  • As part of a financial transaction.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Through CCTV surveillance cameras in place for security and safety.

Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time.

(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest

Retention and storing of personal data
Personal data is kept securely. Paper and electronic records have appropriate security measures in place maintain confidentiality. Personal information is only kept for the time required to undertake the purposes it is used for.

The following retention periods apply:

  • Member data is held for as long as the individual is a member of neogym plus 3 months.

  • Financial transaction data is held for 6 years.

  • CCTV data is held for a maximum of 30 days.

Security

Using appropriate technical and organisational measures we store and use your personal data applying security protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Who do we share personal information with?

We do not share any personal information with anyone unless we have a lawful basis to do so.

Processing and transfers to third countries

We do not transfer any personal information to third countries.

Automated Profiling

We do not undertake any automated profiling.

CCTV
We collect information in the form of Closed-Circuit Television (CCTV) to ensure the safety and security of those with a lawful reason for being at neogym. We retain CCTV images for a maximum of 30 days after which they are deleted. Access to these images can be requested.

IT Systems

For the purposes of IT hosting and maintenance all our information including personal data is located within hosted servers provided by our service providers. No third parties have access to your personal data unless the law allows them to do so. Where the law allows, and information is shared with third parties, we ensure they have the same protections in place as we do. We cannot deliver our services without processing the data we collect and share.

In following the principles of Article 32 – Security of Processing of the GDPR, we have in place proportionate organisational and technical measures to protect your personal information. We actively assess our cyber and physical security on a regular basis.

Requesting access to your personal data

Under data protection legislation you have the right to request access to information that we hold.

You also have certain additional rights to:

  • be informed of how we are processing your personal information – this Privacy Notice explains this to you but do get in touch if you have any questions

  • have your data corrected if it is inaccurate or incomplete

  • have your information erased (the right to be forgotten) in certain circumstances – e.g. where it is no longer needed by us for the purpose for which it was collected, or you have withdrawn your consent

  • restrict the use of your data in certain circumstances

  • object to the processing of your data in certain circumstances – e.g. you may object to processing of your data for direct marketing purposes

  • object to decisions being taken by automated means

  • object to processing of personal data that is likely to cause, or is causing, damage or distress

  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and

  • claim compensation for damages caused by a breach of the Data Protection regulations

If you have any concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance.

You can also directly contact the Supervisory Authority in the UK which is:

https://ico.org.uk/global/contact-us/

 

Contact

If you would like to discuss anything in this privacy notice, please contact:

Wojciech Wozniak

Gym Manager (neospace Aberdeen)

Tel: +44(0)1224 013400

 

 

Contact us.

If you’d like to know more about neoGym and our offers then please get in contact with us today!